Communication, Connection & Relationships
This course explores the critical role of emotional intelligence, communication, and trust-building within clinical skincare practices. Learn how mindset, energy, and authentic connection can elevate the client experience, strengthen retention, and drive long-term success. Through expert insights and actionable strategies, discover how to make deeper relationships and create a supportive, results-driven environment for both clients and teams.
Course Content
What To Expect
- On-demand content
- Learn at your own pace
- Get a certificate
- Become the expert!
What You’ll Learn
- How to build trust and emotional connection with clients to strengthen relationships and loyalty
- The importance of mindset, energy, and presence in every client interaction
- Tips for effective communication that creates meaningful connections with clients and team members
- Strategies for increasing client retention through accessibility, empathy, and personalized care
instructors
Product Specialist at STERN
Aesthetician & Owner of Euphoria Skincare
Speaker. Author. Coach. Master Communicator.
Vice President, Global Corporate Account Development at iS Clinical
AmyK Hutchens is an award-winning speaker, bestselling author, and founder of SheGetsIt.com who helps leaders and professionals around the world master difficult conversations and achieve personal and professional growth.“Every time you interact with a customer or a client, I think it’s really important to remember that before you communicate to connect, you’re actually selling your energy.”
AmyK Hutchens
Molly Peters is the Senior Director of U.S. Sales for iS Clinical, overseeing sales, corporate accounts, and e-commerce, and is recognized for her strategic leadership, team development, and passion for building lasting relationships within the aesthetic industry.“Even though I use the word “sales”, I really never even think of it as that. What I always think about is patient care and education. It’s really important that we emphasize that by selling products to them. We’re really providing solutions to our patients.”
Molly Peters
Elle Curnow is a seasoned skincare and aesthetics professional with over nine years of experience at STERN, iS Clinical’s South Africa distributor, specializing in product expertise, territory growth, and training, and holding qualifications including a CIDESCO International Diploma.“Remember, your serum is the most important thing because it’s the medicine to fixing anything.”
Elle Curnow
Tamsin is a skincare expert with over 22 years of experience and the founder of Euphoria Skincare in South Africa, recognized for her innovative treatments, dedication to education, and recipient of iS Clinical’s 2023 Global Innovator Award.“It’s about going the extra mile and that mile is where the magic happens. Showing empathy and relating to your clients on a personal level allows you to connect with your clients.”
Tasmin Hornbuckle
