PETROLATUM – iS CLINICAL

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CLEANSING COMPLEX

18

Are both lipid soluble and water soluble Vitamin C used in iS Clinical products?
Can I use Cleansing Complex with my facial cleansing device?
Can I use iS Clinical products on children 2 years or younger?
Can iS Clinical products be used with dermal pens, dermal rollers, or microneedling devices?
Can you incorporate Cleansing Complex, Warming Honey Cleanser, and Cleansing Complex Polish in a triple cleanse routine? And if yes, could we follow with the Tri-Active Exfoliating Masque?
Could my skin be purging its acne? I have more breakouts since I began using Cleansing Complex a few days ago.
How long should a bottle of Cleansing Complex last?
I have acne and am concerned that the ethylhexyl palmitate in Youth Complex might be comedogenic for my skin.
I have dull, uneven skin, with large pores, although I do not have acne – might Cleansing Complex help me?
I was told that the myristic acid in Warming Honey Cleanser was highly comedogenic and that, even if I don’t break out easily, I should probably not use it for this reason.
Is use of a toner recommended with Cleansing Complex?
The Cleansing Complex information states that it is mildly resurfacing. Is it too strong for sensitive skin?
What are milia?
What iS Clinical products could be helpful following Effudex treatment for pre-cancerous or cancerous skin lesions?
What is the source of Vitamin A (Retinol) in iS Clinical products?
What products are best for individuals with eczema on the face and/or body?
What products are recommended following a CO2 laser treatment?
Will iS Clinical sunscreens encourage breakouts or worsening of acne?

ECLIPSE SPF 50+

34

A Partner had purchased a very popular UV camera to view how much sun protection or SPF protection iS Clinical sun protection products actually provide and noticed one seems to protect better than the other. How can we explain the difference that is visibly seen through the camera’s lens?
Are tints the same between Eclipse SPF 50+ and Extreme Protect SPF 40?
At what age can iS Clinical sunscreens be used?
Can I use Brightening Complex for the dark circles under my eyes?
Can I use iS Clinical products on children 2 years or younger?
Can iS Clinical products be used on children?
Can iS Clinical products protect the skin from blue light damage?
Do iS Clinical products protect the DNA of skin cells and why is this important?
Does iS Clinical make a waterproof sunscreen?
Does iS Clinical use nano-ingredients or nano-encapsulated ingredients?
Extreme Protect SPF 40 includes 15.3% of zinc oxide but Extreme Protect SPF 30 and Eclipse SPF 50+ contain a lower percentage than this. How does the concentration of zinc oxide affect its effectiveness and the sun protection it conveys?
How are Extreme Protect SPF30 and Eclipse 50+ different from each other?
How do Extreme Protect SPF30 and Eclipse SPF50+ differ from each other?
How is it verified that the iS Clinical sunscreens meet the international requirements to be labeled as broad-spectrum sunscreens?
How much sunscreen should I apply?
I bought Eclipse SPF50+ and I am wondering how it is possible to really get an SPF of 50 when the active ingredients are not enough for this SPF (zinc 1.10%, titanium 5.20%).
I have oily skin. Which sunscreen would be best for me?
I heard a dermatologist say that patients with melasma should use sunscreens containing both zinc oxide and iron oxide. Do iS Clinical sunscreens contain both of these ingredients?
Is there a waterproof iS Clinical sunscreen?
What does the term “SPF” mean?
What is a broad-spectrum sunscreen?
What is a photosensitivity reaction caused by sunscreen?
What is the difference between a powder form of an SPF vs. a cream/lotion?
What is the potential problem with octinoxate in sunscreens and do iS Clinical sunscreens contain octinoxate?
What products are best for individuals with eczema on the face and/or body?
What products are recommended following a CO2 laser treatment?
What sun screen actives are used in Eclipse SPF50+?
Why doesn’t Brightening Complex come with sunscreen already included?
Why is an expiration date on your sunscreens? I thought sunscreens could be used for many years.
Why is there a “+” after the “SPF” in Eclipse SPF50+?
Why is there a plus sign (+) following the SPF number on Eclipse SPF50+?
Why must I also use sunscreen when using Brightening Complex and/or Brightening Serum? Isn’t the brightening product enough to fix this problem?
Will I break out with iS Clinical sunscreens as I do with others?
Will iS Clinical sunscreens encourage breakouts or worsening of acne?

EXTREME PROTECT SPF 30

29

A Partner had purchased a very popular UV camera to view how much sun protection or SPF protection iS Clinical sun protection products actually provide and noticed one seems to protect better than the other. How can we explain the difference that is visibly seen through the camera’s lens?
At what age can iS Clinical sunscreens be used?
Can I use Brightening Complex for the dark circles under my eyes?
Can I use iS Clinical products on children 2 years or younger?
Can iS Clinical products be used on children?
Can iS Clinical products protect the skin from blue light damage?
Do iS Clinical products protect the DNA of skin cells and why is this important?
Does Extreme Protect SPF30 contain fragrance or perfume?
Does iS Clinical use nano-ingredients or nano-encapsulated ingredients?
Extreme Protect SPF 40 includes 15.3% of zinc oxide but Extreme Protect SPF 30 and Eclipse SPF 50+ contain a lower percentage than this. How does the concentration of zinc oxide affect its effectiveness and the sun protection it conveys?
Extreme Protect SPF30 seems expensive for a sunscreen. What is the reason?
How are Extreme Protect SPF30 and Eclipse 50+ different from each other?
How do Extreme Protect SPF30 and Eclipse SPF50+ differ from each other?
How is it verified that the iS Clinical sunscreens meet the international requirements to be labeled as broad-spectrum sunscreens?
How much sunscreen should I apply?
I am wondering if I could use Hydra-Cool Serum 30 minutes following my Differin gel. My face is very red from the Differin and applying anything to it makes it more red. My dermatologist recommended a steroid cream but I do not want to use that.
It was highlighted that a small change within the Post-Care Prodigy Peel System protocols has been made and that an iS Clinical cream-based sunscreen should not be placed on the skin at the end of treatment anymore. Can you please explain?
Should I use a moisturizer in addition to NeckPerfect Complex?
What does the term “SPF” mean?
What is a broad-spectrum sunscreen?
What is a photosensitivity reaction caused by sunscreen?
What iS Clinical products are best for glycation?
What is the difference between a powder form of an SPF vs. a cream/lotion?
What is the potential problem with octinoxate in sunscreens and do iS Clinical sunscreens contain octinoxate?
What products are recommended following a CO2 laser treatment?
Why doesn’t Brightening Complex come with sunscreen already included?
Why is an expiration date on your sunscreens? I thought sunscreens could be used for many years.
Why must I also use sunscreen when using Brightening Complex and/or Brightening Serum? Isn’t the brightening product enough to fix this problem?
Will I break out with iS Clinical sunscreens as I do with others?

EYE COMPLEX

9

Are both lipid soluble and water soluble Vitamin C used in iS Clinical products?
Can Youth Intensive Crème help my puffy eyes and dark circles?
How should an eye product be applied?
I live in a very cold, dry area. Would Eye Complex be a good product for my eye area?
What are the differences among the iS Clinical eye products?
What is the source of Vitamin A (Retinol) in iS Clinical products?
What products are best for individuals with eczema on the face and/or body?
When would you recommend C Eye Serum Advance+?
Why is the color different from the last time I ordered Eye Complex?

FIRE AND ICE FACIAL

9

Can I have another exfoliating treatment on the same day as a Fire & Ice (Innovative Facial) Treatment?
Can I use an LED light on the same day as a Fire & Ice (Innovative Facial) Treatment?
How many Fire & Ice Facial treatments can be performed with a professional size of product? (Example: 50 procedures)
How often may the Fire & Ice Facial (Innovative Facial) be administered?
Is the Fire & Ice Facial (Innovative Facial) suitable for all skin types?
Is the Fire & Ice Professional Facial Virtual Consultation different from the Fire & Ice (Innovative Facial) in-office treatment?
What results are expected from the Fire & Ice Facial (Innovative Facial)?
What treatment would give similar results to a peel, have less down time, and improve hyperpigmentation, acne, fine lines, and wrinkles?
Which products should be recommended to patients after receiving a Fire & Ice Facial?

GENERAL

61

Are iS Clinical products comedogenic?
Are iS Clinical products eco-friendly and sustainably made?
Are iS Clinical products hypoallergenic?
Are iS CLINICAL products organically certified and are they natural?
Are iS Clinical products tested on animals?
Can I use iS Clinical products on children 2 years or younger?
Can iS Clinical products be used on children?
Can iS Clinical products be used on newborn babies or children?
Can patients undergoing cancer treatments use iS Clinical products? Or should they wait until after treatments are completed?
Can the menthol in iS Clinical products work as an irritant, as some critics claim?
Could iS Clinical brightening products cause my freckles to fade?
Could iS Clinical products be contaminated with micro-organisms, such as viruses, bacteria, or fungi, and might their use result in a skin infection?
Could those allergic to aspirin react to the type of salicylic acid used in your products?
Could you explain more about the Tripeptide-1 (Copper Tripeptide) growth factor in your products?
Do iS Clinical products contain animal ingredients?
Do iS Clinical products contain essential oils for fragrance?
Do iS Clinical products contain niacinamide?
Does an active ingredient need to represent the majority of a formula to be effective?
Does the hydrolyzed casein in iS Clinical products come from milk?
Explain the iS Clinical manufacturing protocols in detail.
How are the ingredients preserved in iS Clinical cremes and serums?
How do I know the ingredients within iS Clinical products are being absorbed into my skin?
How do you determine the difference between a desired or “active” effect and an adverse reaction to a product?
How do you use the Active Peel System?
How does iS Clinical choose the best container for each product?
How should iS Clinical products be stored at home?
I added up the published percentages for one of your serums and it did not add up to 100%. Why is that?
I am allergic to nuts. Do you supply a list of your products containing nuts?
I am allergic to some topicals and some other environmental substances. Can I use iS Clinical products?
I have been told that all Vitamin C products must have a pH below 3.5 to penetrate into the skin. Do the iS Clinical Vitamin C Advance+ products follow this rule?
Is Advance+ Vitamin C an ester?
Is it possible to exfoliate the skin too much?
Is it safe to use my iS Clinical products now that I have been prescribed Accutane (isotretinoin)?
Is patting skin care products into the skin a beneficial technique?
Is the aluminum starch octylsuccinate in iS Clinical products harmful because it contains aluminum?
Is the expiration date of a cosmetic product important?
Is the ingredient mica used in iS Clinical products sourced ethically?
Is the propylene glycol used in iS Clinical products safe?
Is there really a difference between iS Clinical products and other brands containing some of the same ingredients?
My child has acne. Can he/she use iS Clinical products?
Should I consult with a doctor before using iS Clinical products?
Should I patch test before using a new skin care product?
Should I treat clients under eighteen (18) years of age in my practice?
Should I try to eliminate all free radicals from my body? Is free radical damage always bad?
What are AHAs and what are their natural sources?
What are Extremozymes?
What are milia?
What are the benefits of isoflavones in iS Clinical products?
What are the skin health benefits of using the Active Peel System?
What delivery systems are used to deliver iS Clinical actives into the skin, especially the serums, and why were these chosen?
What is Centella Asiatica?
What is free radical damage?
What is the ORAC test and how has it been used to evaluate iS Clinical products?
What is the weight and origin of hyaluronic acid in iS Clinical products?
What makes Extremozymes a great cosmeceutical ingredient?
What preservatives are used in iS Clinical products?
Where do you source your Advance+ Vitamin C from?
Which iS Clinical products protect against environmental damage and blue light?
Why do some of your products contain both AHAs and BHAs?
Why is the iS Clinical DNA complex repair mechanism, or protection, special?
Your products contain ingredients that sound like chemicals. Aren’t chemicals harmful?

GENEXC SERUM

12

Are both lipid soluble and water soluble Vitamin C used in iS Clinical products?
Can iS Clinical products protect the skin from blue light damage?
Could any ingredient contained in GeneXC Serum and Poly-Vitamin Serum irritate the skin?
Does GeneXC affect the genes in my skin cells?
Is GeneXC Serum good for all skin types?
Should underlying skin conditions be treated first, or can GeneXC Serum be used initially for redness, uneven skin tone or aging?
What are the small floating particles or color variations from bottle to bottle that I see in my bottle of GeneXC Serum?
What iS Clinical products are best for glycation?
What products are recommended following a CO2 laser treatment?
What skin conditions can GeneXC Serum help?
Why did my iS Clinical Vitamin C serum fizz and bubble on opening?
Why is the color different from the last time I ordered GeneXC Serum?

INGREDIENTS

152

Although Youth Intensive Crème smells great, I dislike fragrance or artificial scents in my creams. What is the smell in this product?
Are both lipid soluble and water soluble Vitamin C used in iS Clinical products?
Are ingredients containing phthalates placed in iS Clinical products?
Are iS Clinical products comedogenic?
Are iS Clinical products eco-friendly and sustainably made?
Are iS Clinical products hypoallergenic?
Are iS CLINICAL products organically certified and are they natural?
Are iS Clinical products safe to use during pregnancy and nursing?
Are the microbeads in Tri-Active Exfoliating Masque harmful to the environment?
Are the microparticles used by iS Clinical in Cleansing Complex Polish and Tri-Active Exfoliating Masque harmful to the environment?
Are the same microparticles used in both Cleansing Complex Polish and Tri-Active Exfoliating Masque?
Can I use all iS Clinical products even though my dermatologist advised me to avoid those containing growth factors due to my history of skin cancer?
Can I use SHEALD Recovery Balm instead of heavy petrolatum products?
Can I use Youth Intensive Crème for dry skin?
Can iS Clinical products protect the skin from blue light damage?
Can the menthol in iS Clinical products work as an irritant, as some critics claim?
Could any ingredient contained in GeneXC Serum and Poly-Vitamin Serum irritate the skin?
Could I be allergic to some ingredients in iS Clinical products?
Could those allergic to aspirin react to the type of salicylic acid used in your products?
Could you explain more about the Tripeptide-1 (Copper Tripeptide) growth factor in your products?
Do iS Clinical products contain animal ingredients?
Do iS Clinical products contain essential oils for fragrance?
Do iS Clinical products contain estrogen mimics, phytoestrogens, xeno-estrogens?
Do iS Clinical products contain gluten or wheat?
Do iS Clinical products contain niacinamide?
Do iS Clinical products contain parabens?
Do iS Clinical products contain perfume or synthetic fragrance?
Do iS Clinical products protect the DNA of skin cells and why is this important?
Do iS Clinical tinted sunscreens contain iron oxide?
Does an active ingredient need to represent the majority of a formula to be effective?
Does any iS Clinical product have cross-linked Hyaluronic Acid?
Does Extreme Protect SPF30 contain fragrance or perfume?
Does iS Clinical use ingredients from the oceans?
Does iS Clinical use nano-ingredients or nano-encapsulated ingredients?
Does the hydrolyzed casein in iS Clinical products come from milk?
Does the Vitamin C in Pro-Heal Serum Advance+ oxidize too quickly to be effective?
Does Youth Complex immediately reduce wrinkles?
Does Youth Lip Elixir give an immediate plumping effect?
Extreme Protect SPF 40 includes 15.3% of zinc oxide but Extreme Protect SPF 30 and Eclipse SPF 50+ contain a lower percentage than this. How does the concentration of zinc oxide affect its effectiveness and the sun protection it conveys?
How are Extreme Protect SPF30 and Eclipse 50+ different from each other?
How are the ingredients preserved in iS Clinical cremes and serums?
How can Hydra-Cool Serum provide hydration to my skin when it is a liquid and not a cream?
How can the Advance+ Vitamin C be time-released within the skin cell?
How can your Advance+ Vitamin C be combined with copper when these ingredients are usually incompatible?
How do Extreme Protect SPF30 and Eclipse SPF50+ differ from each other?
How do I know the ingredients within iS Clinical products are being absorbed into my skin?
How do Retinol+ Emulsions differ from Pro-Heal Serum Advance+ if they both contain Retinol?
How does Clarifying Mud Masque achieve a gentle exfoliating action?
How does Lip Polish polish the lips?
How does LiProtect SPF 35 hydrate the skin?
How does Youth Lip Elixir compare to other lip plumpers?
How is the iS Clinical Body Complex different from other moisturizers?
How should iS Clinical products be stored at home?
I added up the published percentages for one of your serums and it did not add up to 100%. Why is that?
I am allergic to copper or nickel alloys in some jewelry. Could I be allergic to some ingredients in iS Clinical products?
I am allergic to nuts. Do you supply a list of your products containing nuts?
I am allergic to some topicals and some other environmental substances. Can I use iS Clinical products?
I bought Eclipse SPF50+ and I am wondering how it is possible to really get an SPF of 50 when the active ingredients are not enough for this SPF (zinc 1.10%, titanium 5.20%).
I have acne and am concerned that the ethylhexyl palmitate in Youth Complex might be comedogenic for my skin.
I have been told that all Vitamin C products must have a pH below 3.5 to penetrate into the skin. Do the iS Clinical Vitamin C Advance+ products follow this rule?
I have read that blue dye is an irritant, yet there is a blue dye in Hydra-Cool Serum.
I have read that copper tripeptides should be blue in color but Youth Serum is not.
I heard a dermatologist say that patients with melasma should use sunscreens containing both zinc oxide and iron oxide. Do iS Clinical sunscreens contain both of these ingredients?
I thought that copper and Vitamin C were incompatible with each other, yet they are both in Super Serum Advance+?
I thought that copper and Vitamin C were incompatible with each other, yet they are both in Super Serum Advance+?
I usually get side effects with products that contain retinol so I do not understand why I do not experience irritation and flaking with Pro-Heal Serum Advance+.
I usually get side effects with products that contain retinol, so I do not understand why I do not experience irritation and flaking with Pro-Heal Serum Advance+?
I was told that the myristic acid in Warming Honey Cleanser was highly comedogenic and that, even if I don’t break out easily, I should probably not use it for this reason.
Is ingredient separation normal in iS CLINICAL products?
Is Intensive Resurfacing Masque a peel or a masque?
Is iS Clinical’s Vitamin C encapsulated?
Is it important to include both lipid soluble and water soluble antioxidants within a product?
Is PerfecTint Powder SPF 40 a physical or chemical sunscreen?
Is Reparative Moisture Emulsion just another moisturizer?
Is SHEALD Recovery Balm greasy?
Is talc used as an ingredient in the iS Clinical Foaming Enzyme Masque System?
Is the aluminum starch octylsuccinate in iS Clinical products harmful because it contains aluminum?
Is the Fire & Ice Professional Facial Virtual Consultation different from the Fire & Ice (Innovative Facial) in-office treatment?
Is the ingredient mica used in iS Clinical products sourced ethically?
Is the propylene glycol used in iS Clinical products safe?
Is there an ingredient list for iS Clinical products?
Is there really a difference between iS Clinical products and other brands containing some of the same ingredients?
Is your Active Serum a Retinol?
Is Youth Intensive Crème an exfoliator or a moisturizer?
Isn’t the Laureth-4 in my favorite product, Pro-Heal Serum Advance+, comedogenic? I have had no breakouts so far but am concerned that I might.
Our potential iS Clinical customer is very strict about product ingredients, raw materials, and preservatives used. I would like to give this customer an official explanation why, for example, PEG compounds and polyurethane-62 ingredients are used in the products.
Poly-Vitamin Serum contains one of your highest concentrations of hyaluronic acid. When should it be recommended?
What are AHAs and what are their natural sources?
What are Extremozymes?
What are the benefits of isoflavones in iS Clinical products?
What are the differences among the iS Clinical eye products?
What are the small floating particles or color variations from bottle to bottle that I see in my bottle of GeneXC Serum?
What are the three (3) types of exfoliating ingredients in Tri-Active Exfoliating Masque?
What can be done if the skin experiences discomfort or increased dryness while using Retinol+ Emulsions?
What cause the ‘fire’ sensation in the Intensive Resurfacing Masque and what causes the ‘ice’ sensation in Rejuvenating Masque?
What delivery systems are used to deliver iS Clinical actives into the skin, especially the serums, and why were these chosen?
What ingredients in the Advance+ formulas give a yellow color?
What is a photosensitivity reaction caused by sunscreen?
What is Centella Asiatica?
What is iS Clinical’s Advance+ Vitamin C?
What is the fragrance in Youth Body Serum?
What is the ingredient in Clarifying Mud Masque that produces hyperemia?
What is the ingredient that increases microcirculation and generates redness and heat in Clarifying Mud Masque?
What is the potential problem with octinoxate in sunscreens and do iS Clinical sunscreens contain octinoxate?
What is the scent of Active Serum?
What is the source of the Blue No. 1 in Hydra-Cool Serum and does it originate from petroleum?
What is the source of the microparticles in Cleansing Complex Polish?
What is the source of Vitamin A (Retinol) in iS Clinical products?
What is the tingling sensation when I apply Hydra-Cool Serum?
What is the weight and origin of hyaluronic acid in iS Clinical products?
What makes Extremozymes a great cosmeceutical ingredient?
What preservatives are used in iS Clinical products?
What sun screen actives are used in Eclipse SPF50+?
What type of sunscreens are contained in LiProtect SPF 35?
When should I use SHEALD Recovery Balm?
When should I use Youth Intensive Crème?
Where do you source your Advance+ Vitamin C from?
Why can Brightening Serum and Brightening Complex be used all year round?
Why did my iS Clinical Vitamin C serum fizz and bubble on opening?
Why do some iS Clinical products containing Vitamin C also contain peptides, copper, or other ingredients usually considered to be incompatible with Vitamin C?
Why do some of your products contain both AHAs and BHAs?
Why does Active Serum tingle when applied?
Why don’t you publish a list of possible ingredients to which users could be allergic?
Why is alcohol (denatured alcohol) in some of the iS Clinical serums (products)?
Why is fragrance found in an iS Clinical ingredient list, if there is no artificial fragrance added?
Why is petrolatum used in SHEALD Recovery Balm and what type is used?
Why is Pro-Heal Serum Advance+ recommended for daytime use – when I thought that products containing Vitamin A should be used only in the evening?
Why is the color different from the last time I ordered Active Serum?
Why is the color different from the last time I ordered Brightening Complex?
Why is the color different from the last time I ordered Brightening Serum?
Why is the color different from the last time I ordered C Eye Serum Advance+?
Why is the color different from the last time I ordered Eye Complex?
Why is the color different from the last time I ordered Firming Complex?
Why is the color different from the last time I ordered GeneXC Serum?
Why is the color different from the last time I ordered Moisturizing Complex?
Why is the color different from the last time I ordered NeckPerfect Complex?
Why is the color different from the last time I ordered Poly-Vitamin Serum?
Why is the color different from the last time I ordered Pro-Heal Serum Advance+?
Why is the color different from the last time I ordered Reparative Moisture Emulsion?
Why is the color different from the last time I ordered Super Serum Advance+?
Why is the color different from the last time I ordered Youth Complex?
Why is the color different from the last time I ordered Youth Eye Complex?
Why is the color different from the last time I ordered Youth Intensive Crème?
Why is the iS Clinical DNA complex repair mechanism, or protection, special?
Why is the percentage of some of active ingredients higher in Brightening Complex than Brightening Serum?
Why isn’t there more diversity in the shade/tint options for PerfecTint Powder SPF 40?
Will I break out with iS Clinical sunscreens as I do with others?
Will Lip Polish irritate my skin?
Will the alcohol within some of the iS Clinical products be drying to the skin?
Will the microbeads in Tri-Active Exfoliating Masque injure my skin?
Will the Vitamin A (retinol) in Moisturizing Complex cause peeling?
Your products contain ingredients that sound like chemicals. Aren’t chemicals harmful?

NECKPERFECT COMPLEX

9

Can I layer NeckPerfect Complex over my other iS Clinical serums?
How soon will I see benefits from using NeckPerfect Complex?
Instead of using NeckPerfect Complex, could I use my facial products on my neck?
Should I use a moisturizer in addition to NeckPerfect Complex?
When should I begin to see improvements in the neck area from using NeckPerfect Complex?
When should NeckPerfect Complex be applied?
Why can’t I use iS Clinical facial products on my neck?
Why is the color different from the last time I ordered NeckPerfect Complex?
Will the alcohol within some of the iS Clinical products be drying to the skin?

PRODIGY PEELS

4

Does iS Clinical make chemical peels?
Is it alright to apply a barrier cream on the skin immediately after receiving a Prodigy Peel System or the Prodigy Peel Pro System?
It was highlighted that a small change within the Post-Care Prodigy Peel System protocols has been made and that an iS Clinical cream-based sunscreen should not be placed on the skin at the end of treatment anymore. Can you please explain?
When performing a Prodigy Peel treatment and 3 passes are not applied, is it possible to save that product for another treatment? How long would it be possible to store the product in conditions once opened?

SKIN CONDITIONS

14

Are the Prodigy Peels suitable for melasma?
Can I use all iS Clinical products even though my dermatologist advised me to avoid those containing growth factors due to my history of skin cancer?
I have acne and am concerned that the ethylhexyl palmitate in Youth Complex might be comedogenic for my skin.
I heard a dermatologist say that patients with melasma should use sunscreens containing both zinc oxide and iron oxide. Do iS Clinical sunscreens contain both of these ingredients?
Should I consult with a doctor before using iS Clinical products?
Should underlying skin conditions be treated first, or can GeneXC Serum be used initially for redness, uneven skin tone or aging?
What are milia?
What iS Clinical products could be helpful following Effudex treatment for pre-cancerous or cancerous skin lesions?
What products are best for individuals with eczema on the face and/or body?
What professional treatment would you recommend for rosacea?
What skin conditions can GeneXC Serum help?
When should I expect to see results from using Brightening Serum?
When should Pro-Heal Serum Advance+ be applied?
Why are the Prodigy Peel Systems contraindicated for those with vitiligo, and is it because of higher risks of inflammation?

YOUTH EYE COMPLEX

23

Are both lipid soluble and water soluble Vitamin C used in iS Clinical products?
Can I use all iS Clinical products even though my dermatologist advised me to avoid those containing growth factors due to my history of skin cancer?
Can I use Brightening Complex for the dark circles under my eyes?
Can iS Clinical products be used on children?
Can Youth Intensive Crème help my puffy eyes and dark circles?
Do iS Clinical products contain gluten or wheat?
Does any iS Clinical product have cross-linked Hyaluronic Acid?
Does iS Clinical use ingredients from the oceans?
How long does the 15 gm container of Youth Eye Complex last?
How should an eye product be applied?
How should you apply Youth Eye Complex and what does it do?
I am allergic to copper or nickel alloys in some jewelry. Could I be allergic to some ingredients in iS Clinical products?
I am presently taking spironolactone for my skin. I am looking for a serum to give a glow, to hydrate, and help with anti-aging. Which product would you recommend?
If Youth Lip Elixir has plumping effects, can I also use it on the crow’s feet of my eyes?
Is Youth Eye Complex good for wrinkles around the eyes or crow’s feet?
What are the differences among the iS Clinical eye products?
What iS Clinical products are best for glycation?
What is the source of Vitamin A (Retinol) in iS Clinical products?
What products are best for individuals with eczema on the face and/or body?
When would you recommend C Eye Serum Advance+?
Why are the advantages of Youth Eye Complex?
Why is the color different from the last time I ordered Youth Eye Complex?
Will the alcohol within some of the iS Clinical products be drying to the skin?

ACTIVE SERUM

18

Can everyone use Active Serum?
Can I still use Active Serum if I am using a prescription product on my skin?
Could iS Clinical brightening products cause my freckles to fade?
Could my skin be purging its acne? I have more breakouts since I began using Cleansing Complex a few days ago.
I am presently taking spironolactone for my skin. I am looking for a serum to give a glow, to hydrate, and help with anti-aging. Which product would you recommend?
I have acne and am concerned that the ethylhexyl palmitate in Youth Complex might be comedogenic for my skin.
I have dull, uneven skin, with large pores, although I do not have acne – might Cleansing Complex help me?
I was told that the myristic acid in Warming Honey Cleanser was highly comedogenic and that, even if I don’t break out easily, I should probably not use it for this reason.
Is Active Serum best for morning or evening use?
Is your Active Serum a Retinol?
What iS Clinical products are best for glycation?
What is the scent of Active Serum?
What skin types should use Active Serum?
Why does Active Serum tingle when applied?
Why is alcohol (denatured alcohol) in some of the iS Clinical serums (products)?
Why is the color different from the last time I ordered Active Serum?
Will iS Clinical sunscreens encourage breakouts or worsening of acne?
Will the alcohol within some of the iS Clinical products be drying to the skin?

FIRMING COMPLEX

3

Could I use Firming Complex as a daytime moisturizer?
Why is the color different from the last time I ordered Firming Complex?
Will the alcohol within some of the iS Clinical products be drying to the skin?

POLY-VITAMIN SERUM

9

Can Poly-Vitamin Serum be used on irritated or red skin?
Could any ingredient contained in GeneXC Serum and Poly-Vitamin Serum irritate the skin?
For whom are Retinol+ Emulsions recommended?
How do Retinol+ Emulsions differ from Poly-Vitamin Serum if they both contain Retinol?
Poly-Vitamin Serum contains one of your highest concentrations of hyaluronic acid. When should it be recommended?
What is keratolytic versus non-keratolytic retinol?
What is the source of Vitamin A (Retinol) in iS Clinical products?
Why is the color different from the last time I ordered Poly-Vitamin Serum?
Will the alcohol within some of the iS Clinical products be drying to the skin?

REPARATIVE MOISTURE EMULSION

12

Can I use all iS Clinical products even though my dermatologist advised me to avoid those containing growth factors due to my history of skin cancer?
Can iS Clinical products be used on children?
For which skin type is Reparative Moisture Emulsion best?
How long will the bottle of Reparative Moisture Emulsion last?
I am allergic to copper or nickel alloys in some jewelry. Could I be allergic to some ingredients in iS Clinical products?
Is Reparative Moisture Emulsion just another moisturizer?
Should I use a moisturizer in addition to NeckPerfect Complex?
What can be done if the skin experiences discomfort or increased dryness while using Retinol+ Emulsions?
What products are best for individuals with eczema on the face and/or body?
When should I use Reparative Moisture Emulsion?
Why is the color different from the last time I ordered Reparative Moisture Emulsion?
Why is yeast extract found as an ingredient on some of the labels for iS Clinical products?

YOUTH INTENSIVE CRÈME

15

Although Youth Intensive Crème smells great, I dislike fragrance or artificial scents in my creams. What is the smell in this product?
Are both lipid soluble and water soluble Vitamin C used in iS Clinical products?
Can I use all iS Clinical products even though my dermatologist advised me to avoid those containing growth factors due to my history of skin cancer?
Can I use Youth Intensive Crème for dry skin?
Can Youth Intensive Crème help my puffy eyes and dark circles?
Does any iS Clinical product have cross-linked Hyaluronic Acid?
How much Youth Intensive Crème should I apply?
How much Youth Intensive Crème should I apply?
I am allergic to copper or nickel alloys in some jewelry. Could I be allergic to some ingredients in iS Clinical products?
I am presently taking spironolactone for my skin. I am looking for a serum to give a glow, to hydrate, and help with anti-aging. Which product would you recommend?
Is Youth Intensive Crème an exfoliator or a moisturizer?
What iS Clinical products are best for glycation?
When should I use Youth Intensive Crème?
Why is the color different from the last time I ordered Youth Intensive Crème?
Why is yeast extract found as an ingredient on some of the labels for iS Clinical products?

BODY COMPLEX

8

Can I use iS Clinical products on children 2 years or younger?
How does one position Body Complex against Youth Body Serum?
How is the iS Clinical Body Complex different from other moisturizers?
How much Brightening Complex should I apply?
What is keratolytic versus non-keratolytic retinol?
What is the source of Vitamin A (Retinol) in iS Clinical products?
What products are best for individuals with eczema on the face and/or body?
Will the alcohol within some of the iS Clinical products be drying to the skin?

CLARIFYING MUD MASQUE

4

How does Clarifying Mud Masque achieve a gentle exfoliating action?
How should Clarifying Mud Masque be applied?
What is the ingredient in Clarifying Mud Masque that produces hyperemia?
What is the ingredient that increases microcirculation and generates redness and heat in Clarifying Mud Masque?

COPPER FIRMING MIST

1

Is Copper Firming Mist hydrating and balancing to the skin?

CREAM CLEANSER

4

Can you incorporate Cleansing Complex, Warming Honey Cleanser, and Cleansing Complex Polish in a triple cleanse routine? And if yes, could we follow with the Tri-Active Exfoliating Masque?
Does iS Clinical use ingredients from the oceans?
What products are best for individuals with eczema on the face and/or body?
Who should use Cream Cleanser?

MOISTURIZING COMPLEX

6

What is keratolytic versus non-keratolytic retinol?
What is the source of Vitamin A (Retinol) in iS Clinical products?
Why is alcohol (denatured alcohol) in some of the iS Clinical serums (products)?
Why is the color different from the last time I ordered Moisturizing Complex?
Will the alcohol within some of the iS Clinical products be drying to the skin?
Will the Vitamin A (retinol) in Moisturizing Complex cause peeling?

BRIGHTENING COMPLEX

7

Are both lipid soluble and water soluble Vitamin C used in iS Clinical products?
Can iS Clinical products protect the skin from blue light damage?
Does iS Clinical use ingredients from the oceans?
When do you recommend Brightening Complex and/or Brightening Serum?
Why is the color different from the last time I ordered Brightening Complex?
Why is the percentage of some of active ingredients higher in Brightening Complex than Brightening Serum?
Why must I also use sunscreen when using Brightening Complex and/or Brightening Serum? Isn’t the brightening product enough to fix this problem?

BRIGHTENING SERUM

8

Can iS Clinical products protect the skin from blue light damage?
Does iS Clinical use ingredients from the oceans?
How often should I use Brightening Serum?
Why can Brightening Serum and Brightening Complex be used all year round?
Why is alcohol (denatured alcohol) in some of the iS Clinical serums (products)?
Why is the color different from the last time I ordered Brightening Serum?
Why must I also use sunscreen when using Brightening Complex and/or Brightening Serum? Isn’t the brightening product enough to fix this problem?
Will the alcohol within some of the iS Clinical products be drying to the skin?

YOUTH COMPLEX

11

Can I use all iS Clinical products even though my dermatologist advised me to avoid those containing growth factors due to my history of skin cancer?
Does any iS Clinical product have cross-linked Hyaluronic Acid?
Does Youth Complex immediately reduce wrinkles?
How much does Youth Complex improve collagen synthesis?
How soon are noticeable improvements seen with use of Youth Complex?
I am allergic to copper or nickel alloys in some jewelry. Could I be allergic to some ingredients in iS Clinical products?
I am presently taking spironolactone for my skin. I am looking for a serum to give a glow, to hydrate, and help with anti-aging. Which product would you recommend?
I have acne and am concerned that the ethylhexyl palmitate in Youth Complex might be comedogenic for my skin.
What iS Clinical products are best for glycation?
Why is the color different from the last time I ordered Youth Complex?
Will the alcohol within some of the iS Clinical products be drying to the skin?

HYDRA-COOL SERUM

10

Can Hydra-Cool Serum or any other iS Clinical products be used in an ionized treatment?
How can Hydra-Cool Serum provide hydration to my skin when it is a liquid and not a cream?
How should Hydra-Cool Serum be used?
I am wondering if I could use Hydra-Cool Serum 30 minutes following my Differin gel. My face is very red from the Differin and applying anything to it makes it more red. My dermatologist recommended a steroid cream but I do not want to use that.
I have read that blue dye is an irritant, yet there is a blue dye in Hydra-Cool Serum.
What can be done if the skin experiences discomfort or increased dryness while using Retinol+ Emulsions?
What is the source of the Blue No. 1 in Hydra-Cool Serum and does it originate from petroleum?
What is the tingling sensation when I apply Hydra-Cool Serum?
What type of skin is best to use Hydra-Cool Serum?
Will the alcohol within some of the iS Clinical products be drying to the skin?

INTENSIVE RESURFACING MASQUE

5

How many applications are in the jars of Rejuvenating Masque and Intensive Resurfacing Masque?
Is Intensive Resurfacing Masque a peel or a masque?
What cause the ‘fire’ sensation in the Intensive Resurfacing Masque and what causes the ‘ice’ sensation in Rejuvenating Masque?
What is the difference between glycolic acid in the Intensive Resurfacing Masque and the Foaming Enzyme Masque System?
What is the source of Vitamin A (Retinol) in iS Clinical products?

REJUVENATING MASQUE

6

Can Hydra-Cool Serum or any other iS Clinical products be used in an ionized treatment?
How many applications are in a jar of Rejuvenating Masque?
How many applications are in the jars of Rejuvenating Masque and Intensive Resurfacing Masque?
What cause the ‘fire’ sensation in the Intensive Resurfacing Masque and what causes the ‘ice’ sensation in Rejuvenating Masque?
Why is alcohol (denatured alcohol) in some of the iS Clinical serums (products)?
Will the alcohol within some of the iS Clinical products be drying to the skin?

SHEALD RECOVERY BALM

20

Can I use iS Clinical products on children 2 years or younger?
Can I use SHEALD Recovery Balm instead of heavy petrolatum products?
Can iS Clinical products be used on children?
Can iS Clinical products be used with dermal pens, dermal rollers, or microneedling devices?
Can SHEALD Recovery Balm be used after a microblading, permanent makeup, or a semi-permanent makeup procedure instead of petroleum-based products?
Does iS Clinical use ingredients from the oceans?
I have been using SHEALD Recovery Balm for about five (5) years on my eyelids for eczema and dermatitis and it seems to be helping. Is it safe to use daily on that area?
Is it alright to apply a barrier cream on the skin immediately after receiving a Prodigy Peel System or the Prodigy Peel Pro System?
Is SHEALD Recovery Balm enough to handle skin irritation?
Is SHEALD Recovery Balm greasy?
It was highlighted that a small change within the Post-Care Prodigy Peel System protocols has been made and that an iS Clinical cream-based sunscreen should not be placed on the skin at the end of treatment anymore. Can you please explain?
What are milia?
What can be done if the skin experiences discomfort or increased dryness while using Retinol+ Emulsions?
What iS Clinical products could be helpful following Effudex treatment for pre-cancerous or cancerous skin lesions?
What products are best for individuals with eczema on the face and/or body?
What products are recommended following a CO2 laser treatment?
When and how often should SHEALD Recovery Balm be applied?
When should I use SHEALD Recovery Balm?
Why is petrolatum used in SHEALD Recovery Balm and what type is used?
Will the alcohol within some of the iS Clinical products be drying to the skin?

BRIGHTENING COMPLEX

13

Are both lipid soluble and water soluble Vitamin C used in iS Clinical products?
Are the Prodigy Peels suitable for melasma?
Can I use both Brightening Serum and Brightening Complex in the same regimen?
Can I use Brightening Complex for the dark circles under my eyes?
Can iS Clinical products protect the skin from blue light damage?
Could iS Clinical brightening products cause my freckles to fade?
Does iS Clinical use ingredients from the oceans?
How can a patient tolerate Brightening Complex after slow introduction to the product and following application instructions?
How soon should I expect to see results from Brightening Complex?
I like my freckles and do not wish to lighten them. Could using Brightening Complex, Brightening Serum, or even your products containing Vitamin C lighten my freckles?
Why can Brightening Serum and Brightening Complex be used all year round?
Why doesn’t Brightening Complex come with sunscreen already included?
Why must I also use sunscreen when using Brightening Complex and/or Brightening Serum? Isn’t the brightening product enough to fix this problem?

HYDRA-INTENSIVE COOLING MASQUE

7

How many times a week can I use Hydra-Intensive Cooling Masque?
Is there an at-home iS Clinical facial system?
What products are contained within the Smooth and Soothe At-Home Masque Treatment?
What products are in the Warm Up, Cool Down at-home treatment?
When should Warming Honey Cleanser be used?
Why is alcohol (denatured alcohol) in some of the iS Clinical serums (products)?
Will the alcohol within some of the iS Clinical products be drying to the skin?

TRI-ACTIVE EXFOLIATING MASQUE

11

Are the microbeads in Tri-Active Exfoliating Masque harmful to the environment?
Are the microparticles used by iS Clinical in Cleansing Complex Polish and Tri-Active Exfoliating Masque harmful to the environment?
Are the same microparticles used in both Cleansing Complex Polish and Tri-Active Exfoliating Masque?
Can sensitive skin types use Tri-Active Exfoliating Masque?
Can you incorporate Cleansing Complex, Warming Honey Cleanser, and Cleansing Complex Polish in a triple cleanse routine? And if yes, could we follow with the Tri-Active Exfoliating Masque?
I am allergic to copper or nickel alloys in some jewelry. Could I be allergic to some ingredients in iS Clinical products?
Is there an at-home iS Clinical facial system?
What are the three (3) types of exfoliating ingredients in Tri-Active Exfoliating Masque?
What products are contained within the Smooth and Soothe At-Home Masque Treatment?
Will the microbeads in Tri-Active Exfoliating Masque injure my skin?
Will the microparticles in Cleansing Complex Polish and Tri-Active Exfoliating Masque dissolve while the product is on the skin?

WARMING HONEY CLEANSER

6

Can you incorporate Cleansing Complex, Warming Honey Cleanser, and Cleansing Complex Polish in a triple cleanse routine? And if yes, could we follow with the Tri-Active Exfoliating Masque?
Do iS Clinical products contain animal ingredients?
I was told that the myristic acid in Warming Honey Cleanser was highly comedogenic and that, even if I don’t break out easily, I should probably not use it for this reason.
Is there an at-home iS Clinical facial system?
What products are in the Warm Up, Cool Down at-home treatment?
When should Warming Honey Cleanser be used?

BRIGHTENING SERUM

11

Can I use both Brightening Serum and Brightening Complex in the same regimen?
Can iS Clinical products protect the skin from blue light damage?
Could iS Clinical brightening products cause my freckles to fade?
Does iS Clinical use ingredients from the oceans?
How often should I use Brightening Serum?
I like my freckles and do not wish to lighten them. Could using Brightening Complex, Brightening Serum, or even your products containing Vitamin C lighten my freckles?
When do you recommend Brightening Complex and/or Brightening Serum?
When should I expect to see results from using Brightening Serum?
Why is the percentage of some of active ingredients higher in Brightening Complex than Brightening Serum?
Why must I also use sunscreen when using Brightening Complex and/or Brightening Serum? Isn’t the brightening product enough to fix this problem?
Will the alcohol within some of the iS Clinical products be drying to the skin?

TREATMENTS

13

Can I have another exfoliating treatment on the same day as a Fire & Ice (Innovative Facial) Treatment?
Can I use an LED light on the same day as a Fire & Ice (Innovative Facial) Treatment?
Can iS Clinical products be used with dermal pens, dermal rollers, or microneedling devices?
Does iS Clinical make a professionally guided treatment that can be done at home?
How many Fire & Ice Facial treatments can be performed with a professional size of product? (Example: 50 procedures)
How often may the Fire & Ice Facial (Innovative Facial) be administered?
Is the Fire & Ice Facial (Innovative Facial) suitable for all skin types?
Is the Fire & Ice Professional Facial Virtual Consultation different from the Fire & Ice (Innovative Facial) in-office treatment?
What are milia?
What products are recommended following a CO2 laser treatment?
What results are expected from the Fire & Ice Facial (Innovative Facial)?
What treatment would give similar results to a peel, have less down time, and improve hyperpigmentation, acne, fine lines, and wrinkles?
Which products should be recommended to patients after receiving a Fire & Ice Facial?

YOUTH SERUM

14

Are both lipid soluble and water soluble Vitamin C used in iS Clinical products?
Can I use all iS Clinical products even though my dermatologist advised me to avoid those containing growth factors due to my history of skin cancer?
Do iS Clinical products contain gluten or wheat?
Does iS Clinical use ingredients from the oceans?
How much Youth Serum should I apply?
I am allergic to copper or nickel alloys in some jewelry. Could I be allergic to some ingredients in iS Clinical products?
I am presently taking spironolactone for my skin. I am looking for a serum to give a glow, to hydrate, and help with anti-aging. Which product would you recommend?
I have read that copper tripeptides should be blue in color but Youth Serum is not.
I have very oily skin and large pores. Can I still use Youth Serum?
What iS Clinical products are best for glycation?
What is the source of Vitamin A (Retinol) in iS Clinical products?
When should I apply Youth Serum?
Why did my iS Clinical Vitamin C serum fizz and bubble on opening?
You have several products that say “Youth” in the label. When should I choose Youth Serum?

C EYE SERUM ADVANCE+

18

Are both lipid soluble and water soluble Vitamin C used in iS Clinical products?
Can I use all iS Clinical products even though my dermatologist advised me to avoid those containing growth factors due to my history of skin cancer?
Can I use Brightening Complex for the dark circles under my eyes?
Can Youth Intensive Crème help my puffy eyes and dark circles?
Could iS Clinical brightening products cause my freckles to fade?
How can the Advance+ Vitamin C be time-released within the skin cell?
How can your Advance+ Vitamin C be combined with copper when these ingredients are usually incompatible?
How should an eye product be applied?
I am allergic to copper or nickel alloys in some jewelry. Could I be allergic to some ingredients in iS Clinical products?
If Youth Lip Elixir has plumping effects, can I also use it on the crow’s feet of my eyes?
Is iS Clinical’s Vitamin C encapsulated?
What are the differences among the iS Clinical eye products?
What ingredients in the Advance+ formulas give a yellow color?
What is iS Clinical’s Advance+ Vitamin C?
When would you recommend C Eye Serum Advance+?
Why did my iS Clinical Vitamin C serum fizz and bubble on opening?
Why do some iS Clinical products containing Vitamin C also contain peptides, copper, or other ingredients usually considered to be incompatible with Vitamin C?
Why is the color different from the last time I ordered C Eye Serum Advance+?

EXTREME PROTECT SPF 40

17

A Partner had purchased a very popular UV camera to view how much sun protection or SPF protection iS Clinical sun protection products actually provide and noticed one seems to protect better than the other. How can we explain the difference that is visibly seen through the camera’s lens?
Are tints the same between Eclipse SPF 50+ and Extreme Protect SPF 40?
At what age can iS Clinical sunscreens be used?
Can I use Brightening Complex for the dark circles under my eyes?
Can iS Clinical products be used on children?
Can iS Clinical products protect the skin from blue light damage?
Do iS Clinical products protect the DNA of skin cells and why is this important?
Extreme Protect SPF 40 includes 15.3% of zinc oxide but Extreme Protect SPF 30 and Eclipse SPF 50+ contain a lower percentage than this. How does the concentration of zinc oxide affect its effectiveness and the sun protection it conveys?
How is it verified that the iS Clinical sunscreens meet the international requirements to be labeled as broad-spectrum sunscreens?
How much sunscreen should I apply?
What does the term “SPF” mean?
What is a broad-spectrum sunscreen?
What is the difference between a powder form of an SPF vs. a cream/lotion?
What products are best for individuals with eczema on the face and/or body?
Why doesn’t Brightening Complex come with sunscreen already included?
Why is an expiration date on your sunscreens? I thought sunscreens could be used for many years.
Why must I also use sunscreen when using Brightening Complex and/or Brightening Serum? Isn’t the brightening product enough to fix this problem?

FIRE AND ICE VIRTUAL CONSULTATION

1

Does iS Clinical make a professionally guided treatment that can be done at home?

FOAMING ENZYME MASQUE SYSTEM

2

Is talc used as an ingredient in the iS Clinical Foaming Enzyme Masque System?
What is the difference between glycolic acid in the Intensive Resurfacing Masque and the Foaming Enzyme Masque System?

HAND SANITIZER GEL

2

Why is alcohol (denatured alcohol) in some of the iS Clinical serums (products)?
Will the alcohol within some of the iS Clinical products be drying to the skin?

HARMONY FACIAL

1

What professional treatment would you recommend for rosacea?

LIP POLISH

6

Are both lipid soluble and water soluble Vitamin C used in iS Clinical products?
Can I use Lip Polish every day?
Can I use Lip Polish if I have a cold sore (Herpes Type I)?
How does Lip Polish polish the lips?
Should I apply lip balm after using Lip Polish?
Will Lip Polish irritate my skin?

MASSAGE SILK

1

Does iS Clinical use ingredients from the oceans?

PERFECTINT POWDER SPF 40

12

Are powdered sunscreens as effective as traditional sunscreens?
Can I use Brightening Complex for the dark circles under my eyes?
Can PerfecTint Powder SPF 40 be used as my main daily SPF? Can PerfecTint Powder SPF 40 replace my SPF lotion or creams?
Has PerfecTint Powder SPF 40 been tested across all skin tones?
How do you know when you have applied the appropriate amount of PerfecTint Powder SPF 40?
How often should we re-apply PerfecTint Powder SPF 40?
Is PerfecTint Powder SPF 40 a physical or chemical sunscreen?
Is PerfecTint Powder SPF 40 a translucent or pressed color powder?
Is PerfecTint Powder SPF 40 safe for babies and kids?
Is PerfecTint Powder SPF 40 waterproof?
What is the difference between a powder form of an SPF vs. a cream/lotion?
Why isn’t there more diversity in the shade/tint options for PerfecTint Powder SPF 40?

PRO-HEAL SERUM ADVANCE+

30

Are both lipid soluble and water soluble Vitamin C used in iS Clinical products?
Are the Prodigy Peels suitable for melasma?
Can I use iS Clinical products on children 2 years or younger?
Can iS Clinical products protect the skin from blue light damage?
Could iS Clinical brightening products cause my freckles to fade?
Does the Vitamin A (Retinol) in Pro-Heal Serum Advance+ cause peeling?
Does the Vitamin C in Pro-Heal Serum Advance+ oxidize too quickly to be effective?
For whom are Retinol+ Emulsions recommended?
How can the Advance+ Vitamin C be time-released within the skin cell?
How can your Advance+ Vitamin C be combined with copper when these ingredients are usually incompatible?
How do Retinol+ Emulsions differ from Pro-Heal Serum Advance+ if they both contain Retinol?
I am wondering if I could use Hydra-Cool Serum 30 minutes following my Differin gel. My face is very red from the Differin and applying anything to it makes it more red. My dermatologist recommended a steroid cream but I do not want to use that.
I usually get side effects with products that contain retinol so I do not understand why I do not experience irritation and flaking with Pro-Heal Serum Advance+.
I usually get side effects with products that contain retinol, so I do not understand why I do not experience irritation and flaking with Pro-Heal Serum Advance+?
Is iS Clinical’s Vitamin C encapsulated?
Isn’t the Laureth-4 in my favorite product, Pro-Heal Serum Advance+, comedogenic? I have had no breakouts so far but am concerned that I might.
What ingredients in the Advance+ formulas give a yellow color?
What iS Clinical products are best for glycation?
What is iS Clinical’s Advance+ Vitamin C?
What is keratolytic versus non-keratolytic retinol?
What is the source of Vitamin A (Retinol) in iS Clinical products?
What products are best for individuals with eczema on the face and/or body?
What products are recommended following a CO2 laser treatment?
When should Pro-Heal Serum Advance+ be applied?
Why did my iS Clinical Vitamin C serum fizz and bubble on opening?
Why do some iS Clinical products containing Vitamin C also contain peptides, copper, or other ingredients usually considered to be incompatible with Vitamin C?
Why is alcohol (denatured alcohol) in some of the iS Clinical serums (products)?
Why is Pro-Heal Serum Advance+ recommended for daytime use – when I thought that products containing Vitamin A should be used only in the evening?
Why is the color different from the last time I ordered Pro-Heal Serum Advance+?
Will the alcohol within some of the iS Clinical products be drying to the skin?

PRODIGY PEEL SYSTEMS

15

Are the Prodigy Peel Systems contraindicated if an individual is allergic to idebenone, aspirin and salicylates?
Are the Prodigy Peels suitable for melasma?
Can the iS Clinical Prodigy Peel Systems solutions be kept uncapped and left open to air?
Do iS Clinical products contain estrogen mimics, phytoestrogens, xeno-estrogens?
How do I safely dispose of the Prodigy Peel Systems solutions including Prodigy Prep, Prodigy Peel Solution, Prodigy Peel Pro Solution, and Prodigy Boost?
Is it alright to apply a barrier cream on the skin immediately after receiving a Prodigy Peel System or the Prodigy Peel Pro System?
Is it possible to exfoliate the skin too much?
It was highlighted that a small change within the Post-Care Prodigy Peel System protocols has been made and that an iS Clinical cream-based sunscreen should not be placed on the skin at the end of treatment anymore. Can you please explain?
What is the shelf life for iS Clinical products? What about both the opened and unopened Peel solutions for the Prodigy Peel System and the Prodigy Peel Pro System?
What is the source of Vitamin A (Retinol) in iS Clinical products?
When can cancer patients receive either of the iS Clinical Prodigy Peel Systems?
When performing a Prodigy Peel treatment and 3 passes are not applied, is it possible to save that product for another treatment? How long would it be possible to store the product in conditions once opened?
Why are the Prodigy Peel Systems contraindicated for those with vitiligo, and is it because of higher risks of inflammation?
Why is autoimmune disease listed as a contraindication to receiving the Prodigy Peels?
Why must clients receiving one of the iS Clinical Prodigy Peel Systems discontinue Accutane for at least one year before receiving a treatment?

SMOOTH AND SOOTH

1

What products are contained within the Smooth and Soothe At-Home Masque Treatment?

SMOOTH AND SOOTHE FACIAL

1

Is there an at-home iS Clinical facial system?

SUPER SERUM ADVANCE+

23

Are both lipid soluble and water soluble Vitamin C used in iS Clinical products?
Can I use all iS Clinical products even though my dermatologist advised me to avoid those containing growth factors due to my history of skin cancer?
Can I use iS Clinical products on children 2 years or younger?
Can iS Clinical products protect the skin from blue light damage?
Could iS Clinical brightening products cause my freckles to fade?
How can the Advance+ Vitamin C be time-released within the skin cell?
How can your Advance+ Vitamin C be combined with copper when these ingredients are usually incompatible?
How does Super Serum Advance+ improve stretch marks in particular? Is it the increased synthesis of healthy collagen that improves/fades their appearance the same way it does for other wounds/scars?
I am allergic to copper or nickel alloys in some jewelry. Could I be allergic to some ingredients in iS Clinical products?
I am presently taking spironolactone for my skin. I am looking for a serum to give a glow, to hydrate, and help with anti-aging. Which product would you recommend?
I thought that copper and Vitamin C were incompatible with each other, yet they are both in Super Serum Advance+?
I thought that copper and Vitamin C were incompatible with each other, yet they are both in Super Serum Advance+?
Is iS Clinical’s Vitamin C encapsulated?
Is Super Serum Advance+ good for scars?
What ingredients in the Advance+ formulas give a yellow color?
What iS Clinical products are best for glycation?
What is iS Clinical’s Advance+ Vitamin C?
What products are recommended following a CO2 laser treatment?
What skin types should use Super Serum Advance+?
Why did my iS Clinical Vitamin C serum fizz and bubble on opening?
Why do some iS Clinical products containing Vitamin C also contain peptides, copper, or other ingredients usually considered to be incompatible with Vitamin C?
Why is the color different from the last time I ordered Super Serum Advance+?
Will the alcohol within some of the iS Clinical products be drying to the skin?

WARM UP COOL DOWN FACIAL

2

Is there an at-home iS Clinical facial system?
When should Warming Honey Cleanser be used?

YOUTH BODY SERUM

4

Can iS Clinical products be used on children?
How does one position Body Complex against Youth Body Serum?
What is the fragrance in Youth Body Serum?
Will the alcohol within some of the iS Clinical products be drying to the skin?

YOUTH LIP ELIXIR

11

Are both lipid soluble and water soluble Vitamin C used in iS Clinical products?
Does any iS Clinical product have cross-linked Hyaluronic Acid?
Does Youth Lip Elixir contain Extremozymes?
Does Youth Lip Elixir give an immediate plumping effect?
How does Youth Lip Elixir compare to other lip plumpers?
I am presently taking spironolactone for my skin. I am looking for a serum to give a glow, to hydrate, and help with anti-aging. Which product would you recommend?
If Youth Lip Elixir has plumping effects, can I also use it on the crow’s feet of my eyes?
If Youth Lip Elixir is considered a plumper and increases lip volume, does this mean that using it will give the same results as using fillers?
Should I apply lip balm after using Lip Polish?
What is the difference between LiProtect SPF 35 and Youth Lip Elixir?
What is the source of Vitamin A (Retinol) in iS Clinical products?

LIPROTECT SPF 35

6

Can I apply LiProtect SPF 35 as a sunscreen in other areas of the body?
Can I apply lipstick with LiProtect SPF 35?
How does LiProtect SPF 35 hydrate the skin?
Should I apply lip balm after using Lip Polish?
What is the difference between LiProtect SPF 35 and Youth Lip Elixir?
What type of sunscreens are contained in LiProtect SPF 35?

ACTIVE PEEL SYSTEM

13

Can you apply makeup right after using the Active Peel System?
How do you use the Active Peel System?
How does Extra Strength Active Peel Brightening System differ from the original Active Peel System?
How does Extra Strength Active Peel Brightening System maintain the integrity of the original Active Peel System while offering enhanced results?
How often should the Active Peel System be used?
I have sensitive skin. Can I use the Active Peel System?
Is the Active Peel System safe during pregnancy?
What are peel pads?
What are the skin health benefits of using the Active Peel System?
What products are best to use before and after Active Peel System?
When is the best time to use the Active Peel System?
Why is the Active Peel System a two-step process?
Will I still see results if I only use the Active Peel System once a week?

CLEANSING COMPLEX POLISH

5

Are the microparticles used by iS Clinical in Cleansing Complex Polish and Tri-Active Exfoliating Masque harmful to the environment?
Are the same microparticles used in both Cleansing Complex Polish and Tri-Active Exfoliating Masque?
Can you incorporate Cleansing Complex, Warming Honey Cleanser, and Cleansing Complex Polish in a triple cleanse routine? And if yes, could we follow with the Tri-Active Exfoliating Masque?
What is the source of the microparticles in Cleansing Complex Polish?
Will the microparticles in Cleansing Complex Polish and Tri-Active Exfoliating Masque dissolve while the product is on the skin?

RETINOL+ EMULSIONS

10

Can Retinol+ Emulsion be worn in the daytime?
Can Retinol+ Emulsions be used during pregnancy and nursing?
For whom are Retinol+ Emulsions recommended?
How can I tell if my Retinol+ Emulsion is chemically damaged?
How do Retinol+ Emulsions differ from Poly-Vitamin Serum if they both contain Retinol?
How do Retinol+ Emulsions differ from Pro-Heal Serum Advance+ if they both contain Retinol?
What can be done if the skin experiences discomfort or increased dryness while using Retinol+ Emulsions?
What is keratolytic versus non-keratolytic retinol?
What is the difference between Retinol+ Emulsion 0.3 and Retinol+ Emulsion 1.0?
Why are the Retinol+ Emulsions causing skin to shed?

RETINOL+ EMULSION 0.3

10

Can Retinol+ Emulsion be worn in the daytime?
Can Retinol+ Emulsions be used during pregnancy and nursing?
For whom are Retinol+ Emulsions recommended?
How can I tell if my Retinol+ Emulsion is chemically damaged?
How do Retinol+ Emulsions differ from Poly-Vitamin Serum if they both contain Retinol?
How do Retinol+ Emulsions differ from Pro-Heal Serum Advance+ if they both contain Retinol?
What can be done if the skin experiences discomfort or increased dryness while using Retinol+ Emulsions?
What is keratolytic versus non-keratolytic retinol?
What is the difference between Retinol+ Emulsion 0.3 and Retinol+ Emulsion 1.0?
Why are the Retinol+ Emulsions causing skin to shed?

RETINOL+ EMULSION 1.0

10

Can Retinol+ Emulsion be worn in the daytime?
Can Retinol+ Emulsions be used during pregnancy and nursing?
For whom are Retinol+ Emulsions recommended?
How can I tell if my Retinol+ Emulsion is chemically damaged?
How do Retinol+ Emulsions differ from Poly-Vitamin Serum if they both contain Retinol?
How do Retinol+ Emulsions differ from Pro-Heal Serum Advance+ if they both contain Retinol?
What can be done if the skin experiences discomfort or increased dryness while using Retinol+ Emulsions?
What is keratolytic versus non-keratolytic retinol?
What is the difference between Retinol+ Emulsion 0.3 and Retinol+ Emulsion 1.0?
Why are the Retinol+ Emulsions causing skin to shed?

EXTRA STRENGTH ACTIVE PEEL BRIGHTENING SYSTEM

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Are there any contraindications or precautions for patients with sensitive or reactive skin when using Extra Strength Active Peel Brightening System?
Are there specific training or support resources on the Extra Strength Active Peel Brightening System available for clinicians?
Are there storage or handling guidelines to preserve Extra Strength Active Peel Brightening System’s efficacy?
Can Extra Strength Active Peel Brightening System be safely combined with other in-office treatments or aesthetic procedures?
How can the clinical study results support the efficacy of Extra Strength Active Peel Brightening System?
How does Extra Strength Active Peel Brightening System differ from the original Active Peel System?
How does Extra Strength Active Peel Brightening System maintain the integrity of the original Active Peel System while offering enhanced results?
How does the Extra Strength Active Peel Brightening System work, and what is the recommended frequency of use?
How quickly can users expect visible improvements after starting Extra Strength Active Peel Brightening System?
How should Extra Strength Active Peel Brightening System be integrated into an existing skincare regimen?
Is the Extra Strength Active Peel Brightening System hydroquinone-free?
Is the Extra Strength Active Peel Brightening System safe for pregnant or lactating patients?
Is there any downtime associated with Extra Strength Active Peel Brightening System?
What complementary home care products are recommended alongside the Extra Strength Active Peel Brightening System?
What is the Extra Strength Active Peel Brightening System?
What is the recommended treatment pricing for Extra Strength Active Peel Brightening System?
What post-treatment care recommendations should be provided after use of the Extra Strength Active Peel Brightening System to maintain optimal results?
What potential side effects of the Extra Strength Active Peel Brightening System should patients be aware of, and how can they be minimized?
What should I do if a client reports purchasing Extra Strength Active Peel Brightening System online?
What specific skin concerns does Extra Strength Active Peel Brightening System target?
Where can consumers purchase Extra Strength Active Peel Brightening System?
Who is the ideal candidate for Extra Strength Active Peel Brightening System?

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FAQs

PETROLATUM

Can I use SHEALD Recovery Balm instead of heavy petrolatum products?
What is the source of the Blue No. 1 in Hydra-Cool Serum and does it originate from petroleum?
When should I use SHEALD Recovery Balm?
Why is petrolatum used in SHEALD Recovery Balm and what type is used?

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What is the source of the Blue No. 1 in Hydra-Cool Serum and does it originate from petroleum?

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